This Privacy Policy describes how HyperSignal Reactor ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.
1. Information We Collect
Information You Provide Directly
- Account Information: Name, email address, and TradingView username when you register or purchase access
- Payment Information: Billing details processed securely through our payment provider (we do not store full credit card numbers)
- Communications: Messages you send us via email or support channels
Information Collected Automatically
- Usage Data: Pages visited, time spent on site, links clicked, and referral sources
- Device Information: Browser type, operating system, IP address, and device identifiers
- Cookies: Session cookies and analytics cookies as described in Section 6
Information We Do NOT Collect
- Your trading history, positions, or account balances
- Data from your exchange accounts (Kraken, Binance, etc.)
- TradingView chart data or indicator settings
- Webhook payloads or automation data passing through third-party platforms
2. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Processing your subscription and payments | Contract performance |
| Granting TradingView indicator access | Contract performance |
| Sending subscription confirmations and receipts | Contract performance |
| Providing customer support | Legitimate interest |
| Sending product updates and announcements | Legitimate interest / Consent |
| Improving our website and services | Legitimate interest |
| Preventing fraud and enforcing our Terms | Legitimate interest / Legal obligation |
| Complying with legal obligations | Legal obligation |
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
- Payment Processors: To process subscription payments securely (e.g., Stripe, PayPal)
- TradingView: Your TradingView username to grant indicator access through their platform
- Analytics Providers: Aggregated, anonymized usage data to improve our service
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice to you
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Specifically:
- Account data is retained for the duration of your subscription plus 2 years
- Payment records are retained for 7 years for tax and legal compliance
- Support communications are retained for 3 years
- You may request deletion of your data at any time (subject to legal retention requirements)
5. Data Security
We implement industry-standard security measures to protect your personal information including:
- SSL/TLS encryption for all data transmission
- Encrypted storage of sensitive data
- Access controls limiting who can view your information
- Regular security reviews of our systems
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies
We use the following types of cookies:
- Essential Cookies: Required for the website to function properly (login sessions, preferences)
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
- Marketing Cookies: Used only with your explicit consent
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to certain types of processing
- Opt-out: Unsubscribe from marketing communications at any time
To exercise any of these rights, contact us at privacy@hypersignalreactor.com
8. Third-Party Links
Our website may contain links to third-party websites including TradingView, Make.com, and payment processors. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
HyperSignal Reactor is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of the Service after such changes constitutes your acceptance of the updated Policy.
11. Contact Us
For privacy-related inquiries or to exercise your rights, contact us at:
privacy@hypersignalreactor.com